Yes we do. Please let the receptionist know you are a new patient when booking.

For your convenience, click here for a new patient registration form for you to print and complete prior to your appointment

We shall call you to reschedule or fit you in with another doctor.

If you are running late for an appointment please let us know as soon as possible.

If you wish to cancel an appointment we appreciate a minimum of 2 hrs notice.

We ask if you are unable to attend your appointment that you notify the receptionist as soon as possible.

If you do not cancel your appointment you may be sent an account for non-attendance, currently $40.

Most problems are best dealt with in a consultation. A registered nurse is always available during normal surgery hours for advice.

Our staff are experienced in helping you decide whether the matter requires an appointment, a return phone call or urgent advice.

If you require more than 15 minutes or if you have more than one medical issue please make a double appointment.

We conduct health checks bulk billed through Medicare for people aged 45-49 years.

This is particularly important if you have a family history of a chronic disease such as diabetes, heart failure, kidney failure etc.

In the interests of good health and best practice a follow-up appointment is generally required for test results.

We ask you to book an appointment to follow up test results with your doctor.

Flu and pneumonia vaccinations are free of charge for people over 65 years of age or with underlying chronic medical conditions (generally available from the end of February each year).

Please understand that we are not able to back date sickness certificates.

If you require a certificate for work/school on the day of your illness please make an appointment with your doctor.

The policy of the practice is that a consultation is needed for referrals and repeat prescriptions.

Please ask specialists’ rooms if your referral is still current.

Please note referrals are valid for a period of twelve months.

We may from time to time send you a recall or reminder notice.

If you do not wish to be part of this service please let us know.

We are located at 45 Victoria Avenue, Albert Park, opposite the primary school and approximately half way between Canterbury Road and Beaconsfield Parade. Melway Map reference 57 E4.

Ample street parking is available including disabled parking immediately outside the clinic.

Our practice is open from 8.30am to 6.30pm Monday to Friday and 9.30am-12.30pm Saturday.

If you call after these hours you will be transferred to the Locum Service.

We are a privately billing practice. Fees are due and payable on the day of consultation.

We are able to transmit your claim on the day of your consultation (provided you have registered your bank account details with Medicare) and you will receive the rebate immediately.

TAC and Workcover fees are settled by the patient on the day of consultation.

Our fee structure is as follows:

Standard consultation $74 (rebate $36.30)

HCC holders $55

Long consultation $112 (rebate $70.30)

HCC holders $100

Prolonged consultation $150 (rebate $103.50)

HCC holders $138

Saturdays Standard consultation $78 (rebate $36.30)

click here for a new patient registration form for you to print and complete prior to your appointment.

If you would like your medical records transferred to another doctor, please provide written authorisation. Due to medico-legal reasons we are unable to provide the original medical records.

A fee will be charged to cover the cost of photocopying, postage and time involved in preparing the information.

If you call Craigrossie Clinic between the hours of 6pm-7am you will be directly connected to MyHomeGP who provide our after-hours locum service. They will send a locum doctor to you between these hours.

Please contact our Practice Manager, Susan Light, if you have any complaints. All complaints will be handled in a confidential and respectful manner.

You can also contact the Health Services Commissioner on 8601 5200 if you feel your complaint hasn’t been resolved by us.